DAMAGED & EXPIRED PRODUCT / RETURN POLICY
You received damaged product(s) or have an unsatisfied customer. What should you do?
We apologize for any inconvenience this may have caused; we assure you that we offer a 100% Satisfaction Guarantee. If you have a customer who is not completely satisfied with their Hammer Nutrition purchase, contact us for a credit to be used on a future order. If you receive a damaged product in your shipment or your order is missing a product, you must contact us within ten business days. Please follow these simple steps to receive either a replacement product or credit to your account.
Consumable product: This includes Fuels or Supplements; Returns and Credits only: Instead of having you return an opened product. Hammer Nutrition will credit you for said product. If the product is unopened, please use the instructions below.
For all returns and credit requests, please get in touch with us at (800) 366-1977 to file a claim and receive instructions. We will need the following information:
- Account number
- Order number
- Complete description of the product damage or reason for customer return
- "Best By" date printed on the container (if applicable)
- Lot number printed on the product
- Name, flavor, SKU, and quantity of the product
- A Client Service Rep may ask you to provide photos of the damaged product via email
All returns should be sent to the following address:
4952 Whitefish Stage Rd
Whitefish, MT 59937
Please note: Original shipping fees are non-refundable, and the cost incurred to return your shipment is at your expense. The customer is responsible for any loss or damage to products shipped for return, exchange, or replacement. For your protection, please fully insure your return shipment in case of loss or damage, and use a carrier that can provide you with proof of delivery, such as UPS, FedEx, or USPS Priority Mail.
If your order arrives damaged or it is missing a product, you must contact us within ten business days of receiving the order to request a credit or replacement product.
Please note: Notifications received after ten business days will be reviewed on a case-by-case basis. A Client Service Rep may ask you to provide photos of the damaged product via email.
Not all product damaged in shipping needs to be returned. For items with minor scratches or dings that are otherwise still consumable, we may have alternative options available that are more convenient for you than making a return. Please get in touch with us at (800) 366-1977 for more information.
Expired product returns are accepted on a case-by-case basis. If you have an expired product, please get in touch with us within 90 days before or after the expiration date, and we will determine if you are eligible for a credit.
Please note: If the product is not within 90 days before or after the expiration, you are not eligible to receive credit. In addition, products purchased from an authorized distributor are eligible for a maximum credit of 50%.
Credits Applied to your Account
Please allow 1-10 days from the date of your return shipment for delivery, plus 1-3 business days for processing your credit. All credits will be applied to your Hammer Nutrition account. You must redeem the credit within 90 days of the issue.