1-800-366-1977 | Dealer Locator | International

My Account

Welcome to our wholesale website. If you're an active dealer, login now to see your pricing. If you're not a dealer yet, please click here to apply for a wholesale account.

DAMAGED & EXPIRED PRODUCT / RETURN POLICY

Hammer Bar in a toolbox


At Hammer Nutrition, your satisfaction is our priority, backed by our 100% Satisfaction Guarantee. If a customer is not completely satisfied with their purchase, they may return the remaining product for a credit to use on a future order. For damaged, missing, or expired products please contact us within 10 business days to ensure proper handling.

Damaged Freight

Damaged or Missing Products: If your order arrives damaged or is missing a product, please contact us within 10 business days of receipt to request a credit or replacement product. Notifications received after this timeframe will be reviewed on a case-by-case basis.

Required Information for Resolution

To process your request efficiently, please email and provide the following:

  1. Order Number: Include this in all communications.
  2. Exterior Photos: Take clear pictures of the box’s exterior before opening it. (If the box is visibly damaged at the time of delivery, please notify the carrier immediately before your sign.)
  3. Interior Photos: Document the inside of the box, including packaging materials.
  4. Product Damage: Share detailed photos and descriptions of any damaged items. i.e. quantity/sku
  5. Resolution Request: Indicate whether you prefer a credit to your account or a reshipment.

Expired Product

If you have a product that has expired, please contact us within 90 days before or after the expiration date to determine eligibility for a *credit.

Required Information for Resolution

In your email or phone call, include the following:

• Product Name
• Quantity
• Expiration Date
• Lot Number

*Credits Applied to your Account

Please allow 1–10 business days for credit processing. Credits will be applied to your Hammer Nutrition account and must be redeemed within 90 days of issuance. For products purchased through distributors, the credit issued will be 50% of the wholesale price. If purchased through us credit applied to your account will be 100%. (best in the business!) Credits are non-refundable and cannot be redeemed for cash.

Thank you for your cooperation and for choosing Hammer Nutrition. We’re here to support you!

How to Contact Us

• Email: dealers@hammernutrition.com
• Phone: 1-800-336-1977

Back